Annual IT Support Contracts
We cover PCs, PC servers, printers and all manner of peripherals, with guaranteed fix times ranging from 2 to 16 working hours.
Most companies recognize that a maintenance contract for PC hardware makes sense, but the market has reached a level of saturation comparable with that of the double glazing industry. Like the double glazing industry, aggressive telesales, amazing offers and third rate service are also common. It’s hard to know where to turn.
Our long established and highly regarded hardware maintenance service delivers the guaranteed fix times that your users demand, minimizing downtime and protecting your investment in hardware.
We cover PCs, PC servers, printers and all manner of peripherals, with guaranteed fix times ranging from 2 to 16 working hours. Don’t be put off if you’re not a multinational! A large proportion of our maintenance business is with small or medium sized companies, some of which have been with us for over number of years. Everybody can expect the same high standard of service.
If a maintenance contract doesn’t suit you, we can provide onsite or in-house repair services on an ad-hoc basis.
Our Annual Hardware Maintenance Contract includes:
- Asset Management
- On-site Service
- 12 Annual cleaning and inspection
- Unlimited service calls.
Response Time:
- For emergency service calls received prior to 12 noon, our technician will respond that day
- For remedial maintenance service calls received, our technician will respond the following day.
Please note: Annual Maintenance Contracts can also limited to (1) hour of operating system support per PC for Microsoft Windows 95, 98, 2000, XP/vista and Microsoft NT/2003/2008.
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Testimonials
I have known White Hats for the past four years now. They are very reliable IT Company efficient in their work and you could have them at your beck and call anytime.
Besides their staff are very co-operative and accommodating
Renate Fernandes | Office Manager
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