Bomgar

Bomgar is the worldwide leader in secure, appliance-based remote support. Bomgar’s award-winning solutions enable organizations to improve IT support efficiency through secure access and management of virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones, plus all versions of Windows. More than 5,000 companies worldwide have transformed their IT support functions with Bomgar’s enterprise-class solutions, significantly improving operational efficiency and customer satisfaction, while dramatically reducing costs. Privately held and headquartered in Ridgeland, Miss., Bomgar has offices in Atlanta, San Francisco, Washington, D.C., Paris and London. In 2009, Bomgar was named one of the fastest growing companies in America by Inc. 500.

Secure Remote Support Software

Support Windows^®, Linux, Mac^®, BlackBerry^® and Windows^™ Mobile From One Screen

The right remote support solution can dramatically reduce costs and improve the quality of service you provide to your customers/users.

Whitehats is pleased to introduce its partnership with Bomgar, The market leading enterprise remote support solution with 5,400 customers worldwide. The solution integrates with many commercial service desk products – adding remote control, chat, and survey capability. The solution allows support technicians to access and resolve issues on any device, anywhere in seconds right from a service desk ticket.

• Increased Staff Productivity 20-30%
• Reduced Incident Handling 25-50%
• Reduced Call Escalation 10-30%
• Improved Customer Sat 10+%

For Small Businesses (With Standard Licensing)

B200 Capacity: From 2 to 20 concurrent support reps

For Enterprises (With Enterprise Licensing)

B300 Capacity: Up to 300 concurrent support reps	B400 Capacity: Up to 1200 concurrent support reps
Virtual Appliance Capacity: Defined by Virtual Infrastructure

News & Events

Whitehats signs the AMC with Kenneth Laidler Design

Whitehats provided on site support to CMA CGM Systems

Whitehats signs the AMC with EBARA Middle East

Successful networking and server Installation project for Levant Capital

View More News

Testimonials

I have known White Hats for the past four years now. They are very reliable IT Company efficient in their work and you could have them at your beck and call anytime.
Besides their staff are very co-operative and accommodating

Renate Fernandes | Office Manager

View More Testimonials

Recent Blog Post

Web Design : Pretty or Effective?

Read More