Bomgar

Bomgar Platinum Partner

Bomgar is the worldwide leader in secure, appliance-based remote support. Bomgar’s award-winning solutions enable organizations to improve IT support efficiency through secure access and management of virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones, plus all versions of Windows. More than 5,000 companies worldwide have transformed their IT support functions with Bomgar’s enterprise-class solutions, significantly improving operational efficiency and customer satisfaction, while dramatically reducing costs. Privately held and headquartered in Ridgeland, Miss., Bomgar has offices in Atlanta, San Francisco, Washington, D.C., Paris and London. In 2009, Bomgar was named one of the fastest growing companies in America by Inc. 500.

Secure Remote Support Software

Support Windows®, Linux, Mac®, BlackBerry® and Windows Mobile From One Screen

Bomgar

The right remote support solution can dramatically reduce costs and improve the quality of service you provide to your customers/users.

Whitehats is pleased to introduce its partnership with Bomgar, The market leading enterprise remote support solution with 5,400 customers worldwide. The solution integrates with many commercial service desk products – adding remote control, chat, and survey capability. The solution allows support technicians to access and resolve issues on any device, anywhere in seconds right from a service desk ticket.

  • Increased Staff Productivity 20-30%
  • Reduced Incident Handling 25-50%
  • Reduced Call Escalation 10-30%
  • Improved Customer Sat 10+%

For Small Businesses (With Standard Licensing)

 
B200

Bomgar B200
Capacity: From 2 to 20 concurrent support reps

For Enterprises (With Enterprise Licensing)

B300

Bomgar B300
Capacity: Up to 300 concurrent support reps

B400

Bomgar B400
Capacity: Up to 1200 concurrent support reps

Virtual Appliance

Bomgar Virtual Appliance
Capacity: Defined by Virtual Infrastructure

 

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I have known White Hats for the past four years now. They are very reliable IT Company efficient in their work and you could have them at your beck and call anytime.Besides their staff are very co-operative and accommodating..

Renate Fernandes | Office Manager

We have been dealing with Whitehats for more than 3 years and we are very happy with their service!! I can call them anytime :) if we have problems...

Tina Tejones | Accountant General

Professional, Quick response, Excellent service, Dedicated team! All you need in a great business and Whitehats provides it!..

Didier Sloukgi | Finance & Admin. Manager

I contacted Whitehats through their website and was immediately served by a customer service agent. I briefly explained my concern and gave my contact details. The same day in the afternoon I was contacted by an IT engineer..

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