Dispatch and On Call Support

Being an international vendor you are looking to expand your operations in the GCC region? You have just been contacted by your regular client who is going to open a branch office in UAE or any other part of Middle East and it wants you to provide your services here as well but you lack any partner company or personal foothold in the country? You want a company who has immense reputation as IT support company in the region and want them to complete the task for you? Whitehats has designed its Dispatch and on-call support solutions for this purpose only.

Whitehats is going to receive IT equipment from you and is then going to dispatch it, either software or hardware, to our vendors’ client. On –call support will enable our vendors to request Whitehats whichever kind of support they require for their clients in the region that will be provided by our IT engineers. Complete call log is maintained in order to keep all the conversation and demands in the recorded form so that there is left no space for miscommunication either on our side or on vendor’s side.

Whitehats is a company that has several other partnership deals with international IT companies and vendors and we are no stranger to the fulfilling the demands put forward by vendors for the purpose of Dispatching or It Support. We make sure that a service is provided to our vendor with standards that higher than the usually practiced market standards so that our vendor never have to regret in outsourcing their solutions just because they didn’t have a physical presence in this region.

SLAs signed between our vendors and Whitehats clearly define requirements and quality that is required by them and we make all efforts to abide by those SLAs.

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