Bomgar: Has it managed to change the way IT techs work?

A minor issue with your computer and it takes hours for you the IT tech to reach the spot and fix it for you. In 2002, Joel Bomgar, a field network engineer came up with the idea of inventing technology that would enable him to access and manage customer computers over the internet, thus reducing the time and effort on his travel.

Much to his surprise, in 2003 he launched such a technology and named it “Bomgar